Your Questions, Answered

Find answers about our services, delivery, and how we work with your business.

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Can someone help me figure out what I need?

That's what our staff is here for. Come in or call, tell us the trade and the conditions, and we'll point you to gear that actually holds up, no pressure, no upselling.

Do you carry Red Wing boots?

We do, along with Irish Setter, Ariat, Timberland PRO, Thorogood, and Muck. Come in and our staff will fit you in person so you leave in the right pair, not a return.

Are you a Carhartt dealer?

Yes, and then some. We're Central Ohio's second-largest Carhartt retailer, and the only retailer in the state direct with Carhartt Company Gear, so custom Carhartt programs don't route through a wholesaler. Come talk to our team about outfitting yourself or your crew.

What brands do you carry?

We stock the names the trades trust, Carhartt, Red Wing, Ariat, Timberland PRO, Thorogood, Irish Setter, and Muck for boots and workwear, plus FR and hi-vis from Portwest, Kishigo, and more. As Central Ohio's second-largest Carhartt retailer, we carry real depth, and if we don't have it on the floor, we can order it. Come in and see what we've got.

Do I need an appointment, or can I walk in?

Walk right in. Our floor is open during store hours and our staff can help you find and fit gear on the spot. For large uniform or boot programs, a call ahead lets us have the right options ready.

Can I try on boots and workwear before I buy?

Always. Come into our Thornville store and our staff will fit you in person, so you leave in the right size and the right gear the first time, no guessing and no returns.

Do you carry FR and hi-vis gear?

Yes. We stock NFPA-compliant flame-resistant apparel and ANSI-rated high-visibility gear for utility, electrical, and industrial work, and we can brand it in-house without compromising the safety rating.

What are your store hours?

We're open Monday through Friday 9 AM to 5:30 PM, Saturday 10 AM to 3 PM, and closed Sunday. Walk in anytime during store hours, no appointment needed.

Where are you located?

Our store is in Thornville, Ohio, just off Buckeye Lake and a straight shot east of Columbus. It's an easy drive from the metro, and worth the trip to shop the floor and get fitted in person.

Should I choose screen printing or embroidery?

Screen printing wins on large designs, bright graphics, and high quantities, think event and crew tees. Embroidery is the premium finish for polos, jackets, and caps. Not sure? Tell us the project and we'll point you to the right one.

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What's the turn around on large runs?

It depends on quantity and how many colors and locations are involved. We'll give you a realistic timeline when you order and hit it, and we'll tell you up front if a rush is doable.

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Can you print front and back or on sleeves?

Yes. Each print location is priced separately since it's an added setup, but we can put your design wherever it works, front, back, sleeve, or a combination.

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How many colors can you print?

We handle everything from a single-color logo to multi-color designs. Each color is a separate screen, so we'll walk you through options if simplifying the artwork can save you money without losing the look.

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How does pricing work?

Two things drive the price: quantity and the number of ink colors in your design. More pieces bring the per-piece cost down; more colors add setup. Send us your design and quantity and we'll quote it straight.

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Is there a minimum order for screen printing?

Screen printing makes the most sense at volume, since setup costs spread across the run. We'll tell you the point where printing beats other methods for your order, and if your quantity is low, we'll suggest whether embroidery or another option fits better.

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Will my embroidery look the same on every reorder?

Yes. We keep your digitized file, thread colors, and placement on record, so the tenth order matches the first. For ongoing needs, ask about our uniform programs.

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How many pieces do I have to order?

No minimum. We stitch single pieces and large runs alike, though per-piece pricing improves with quantity once your logo is digitized.

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Can you embroider flame-resistant (FR) garments?

Yes. FR garments require specific thread and techniques to keep their safety rating intact, and we handle that in-house, so branded FR gear stays compliant.

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What items can you embroider?

Polos, button-downs, jackets, vests, caps, beanies, bags, and more, anything from our catalogs or, in many cases, items you supply. Ask us about a specific piece.

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Is there detail that's too small or fine to embroider?

Very small text and fine gradients don't always translate to thread. We'll review your logo before production and tell you honestly if something needs sizing up or simplifying to stitch cleanly, no surprises on the finished piece.

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What kind of logo file should I send?

A vector file (.ai, .eps, or .pdf) reproduces best, but send what you have and we'll prep it in-house. We'll flag anything that needs adjusting to print cleanly before we run it.

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What is digitizing, and do I need to pay for it?

Digitizing is converting your logo into a stitch file the embroidery machine reads. We do it in-house, and it's typically a one-time setup per logo, once it's done, every future order uses the same file.

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Is there a minimum number of employees?

No. We run programs for small crews and large workforces alike, and set it up to grow as you hire.

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Can we set different allowances for different roles?

We can structure the program so field crews, supervisors, and office staff have different allowances or requirements, all under one account.

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How is billing handled?

We track each purchase against your program terms and invoice you directly. No employee reimbursements, no receipt collection, no expense paperwork.

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Do our employees have to come to the store?

That's the point, and the advantage. In-person fitting means the right size and the right boot the first time, which saves the returns and wrong-fit headaches that come with ordering footwear online.

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Can we require specific safety ratings?

Yes. Set the spec, steel-toe, composite-toe, electrical hazard, metatarsal guard, and we'll make sure every employee leaves in footwear that meets it. It's built into the program so compliance isn't left to the individual.

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How does a boot allowance program work?

You set an allowance amount and any safety requirements, and your employees come in to use it. We track purchases against your terms and bill you directly, so there's nothing for your team to reimburse or reconcile.

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Do program orders get better pricing than one-off purchases?

Recurring and volume orders can qualify for preferred pricing. Tell us your expected quantities and cadence and we'll build that into your quote.

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Can employees or managers reorder directly?

Yes. Once your program is set, an authorized contact can reorder by phone or in person and we'll pull your specs, no need to re-explain what you need every time.

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How do you keep sizing and inventory straight across a whole team?

We keep a profile for your program, styles, sizes, logo placement, and quantities, so every order matches the last. As people join or sizes change, we update the file and the next order reflects it.

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Is there a minimum team size to start a program?

No. We build programs for small crews and large rosters alike. If you're outfitting a handful of people now and expect to grow, we'll set it up to scale with you.

Do we order online or in person?

Whatever's easier for your team. Browse our catalogs online and send us your picks, or come to the store and we'll walk through options together. Either way, a real person manages your account, not a portal.

Can you handle FR and safety compliance for our crew?

Yes. We build NFPA-compliant FR apparel and ANSI-rated hi-vis into programs for utility, electrical, and industrial teams, including logo application that keeps the garment's safety rating intact.

How do reorders and new hires work?

Once your program is set up, we keep your styles, sizes, logo placement, and preferences on file. Reordering is a phone call or a stop-in, and we'll match exactly what you had, so onboarding a new hire doesn't mean starting over.

What if I'm not sure what my team needs?

Come in or call. Tell us the trade, the conditions, and the headcount, and we'll build a program around what the work actually requires, no pressure, no upselling into what you don't need.

What if I'm not sure what I need?

Come in or call. Tell us the trade, the conditions, and the budget, and we'll point you to gear that fits the work. No pressure, no upselling into what you don't need.

Do I need to order online, or can I do it in person?

Whatever's easier for you. Browse our catalogs online and bring your picks in, or come to the store and we'll walk you through options and place the order together. Either way, a real person handles it.

How do I reorder the same gear later?

Once we've set up an order for you or your crew, we keep the details on file, styles, sizes, logo placement, so reordering is quick. Call or stop in and we'll match what you had.

No questions match that search. Try a different word, or call us at 740-246-4843.