We will not collect any personal information about individuals except when
specifically and knowingly provided by such individuals. Examples of such information
are: name, postal address, e-mail address, phone number, birthday, and product commentary.
Security
Secure Shopping
Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your
transactions are protected. With SSL implemented on both the client and server, information
sent via the Internet can be trusted to arrive privately and unaltered to our server only.
In order for SSL security to work, you must use an SSL-enabled browser. For more information
about SSL, see Netscape's website.
Satisfaction Guarantee
Guest satisfaction is our top priority. We want you to be 100% happy with all your purchases from us.
If, for any reason, you are unhappy with your purchase, you are welcome to return it, with its original
packaging, for a full refund.
Backorders or Delays
We will ship in-stock merchandise immediately and backordered items as they become available. You
will only be charged for items when they are shipped, and you will only pay a portion of the total
shipping and handling charge. The remainder of your order, including shipping, will be charged when
your backordered merchandise is sent.
Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are
dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit within 30 days
of the purchase.
Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.
Video games, video game systems, computer software, trading cards, and VHS tapes must be in sealed unopened packages.
Once opened, we can only exchange these items for the same product.
To Return an Item to Us
Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift,
please include your phone number and your e-mail address.
Send the package via a traceable shipping method to:
We will credit the original purchaser's credit card or issue an on-line gift certificate,
depending on the original payment method. Gift returns will be issued an on-line gift
certificate. Look for your refund, issued upon receipt of returned merchandise.
Shipping Charges on Exchanges / Returns
Exchanges
If you are exchanging merchandise, you are responsible for the cost of returning it to us.
Shipment of a replacement item of equal or lesser value is free of charge; however, if you
would like to upgrade your shipping method or purchase additional items, you are responsible
for the cost of additional items and shipping charges.
Returns
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us.
Unfortunately, we cannot reimburse you for the original shipping charges.
Incorrect Orders
If we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the
cost of returning the package to us, and you will not be charged for the shipping costs of replacement
merchandise.
Carhartt
